Return Policy

Online Purchases – Final Sale

ALL ONLINE PURCHASES ARE FINAL SALE.

For sanitary and customer safety reasons, we do not offer refunds, returns, or exchanges on any online purchases.

This policy helps ensure the health, hygiene, and safety of all our customers, as headwear cannot be resold once handled or worn.

This includes (but is not limited to):

• Incorrect sizing or fit

• Change of mind

• Color or style preference

• Delayed delivery

• Wear after receipt

Damaged or Incorrect Items

If you receive an item that is damaged during shipping or incorrectly fulfilled, you must notify us within 48 hours of delivery.

• Contact us at sherelshats@gmail.com

• Include your order number and clear photos of the issue

If approved, we will issue a replacement only. No refunds or exchanges will be provided.

Shipping Responsibility

Once an order has shipped, Sherel’s Hats is not responsible for:

• Carrier delays

• Lost or stolen packages marked as delivered

• Incorrect shipping information provided at checkout

Acceptance of Terms

By placing an order on sherelshats.com, you acknowledge and agree to this policy.